Shipping & Returns
Free Shipping On All Humidors Over $50!
Order Confirmation and Shipment:
As soon as your purchase a product and place your order, you will receive an automated confirmation email from us. Once the payment is processed, we will ship your product immediately via standard curbside delivery. If you wish to do a garage or white glove delivery, additional fees will be applied and should be arranged prior to placing the order. All products in stock ship out within 1-5 business days, unless otherwise noted. Prestige Import items ship in 3-14 days. If the item you ordered is unavailable or on backorder, we will void the pre-authorization and reach out to you via e-mail. Purchases over $5,000 may take 7-14 days to ship. After the order is processed and shipped from our warehouse, you will receive a tracking number via email. With the tracking number you can track your package and get an estimated time of delivery. If you do not receive a confirmation email or a tracking number, feel free to contact us at firstname.lastname@example.org
Before accepting any package, be sure to thoroughly inspect your item for damages. In the event that your package is damaged, take photos of the item and send them to email@example.com. Damaged items must be reported within 10 days of receipt. After that period, a 20% restocking fee will apply.
30 Day returns and cancellation policy:
Refunds on cancelled orders will be payed back to the card that the order was placed on. Most products will not be charged a restocking fee, however some manufacturer's require that we charge a restocking fee of up to 25% and return shipping fee. If a delivery is refused or returned for any reason a restocking fee will be charged to the card on file and return shipping fee. Returns are accepted within the first 30 days of purchase but subject to restocking fee from certain manufacturers. All returns after 30 days that will not be accepted. Return and cancellation policy may not apply on products that are made to order.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder / preorder and you accept the backorder / preorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, a 5% cancellation fee will be applied.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Returns will only be processed if the unit has factory defect or damaged due to delivery.